1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your choices. By using our website, apps, or services you agree to the collection and use of information in accordance with this policy.
2. Information we collect
We collect information to provide, improve, and protect our services. The types of information we collect include:
- Account & Contact Information: name, email address, mobile number, postal address when you create an account or contact support.
- Payment & Transaction Data: payment instrument details (masked or tokenized by payment processors), transaction history, order items (e.g., electrical goods purchased), recharge details, and billing address.
- Identity Verification & OTPs: mobile verification data and one-time passwords (OTP) used for authentication. We may store verification status but we do not store raw OTPs permanently.
- Device & Usage Data: device identifiers, IP address, operating system, browser, app version, crash and performance data, and usage analytics (how you interact with our app/website).
- Location Data: approximate location derived from IP address or device (if you grant permission from your device).
- Communications: support requests, chat transcripts, emails, and feedback you provide.
We may also collect aggregated or de-identified information that cannot reasonably be used to identify you.
3. How we use your information
We use the information we collect for purposes such as:
- Processing and fulfilling your orders, recharges, and payments.
- Verifying your identity and preventing fraud.
- Communicating with you — order confirmations, receipts, updates, and support.
- Improving and personalizing our services, product recommendations, and offers.
- Maintaining security, troubleshooting, and analytics.
- Complying with legal obligations.
5. Payments & financial information
We use third-party payment processors to handle payments. We do not store full payment card numbers on our servers. Payment data may be processed and stored by the payment provider according to their privacy policy. By making purchases or recharges, you agree to the payment provider's terms and policies.
7. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure — we cannot guarantee absolute security.
8. Data retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
9. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.
10. Google Play (for app users)
If you install our app from the Google Play Store, please note:
- We may use Google Play services for crash reporting and analytics.
- Payments may be handled by third-party payment gateways integrated in the app; Google Play Billing may be used where applicable.
- We comply with Google Play's Developer Program Policies. For Play Store listing requirements, we provide required disclosures and a copy of this privacy policy via the Play Console.
11. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data — for example, the right to access, correct, delete, or port your information. To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.
12. Third-party links & services
Our services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and, where required, notify you through the app, website, or email.
14. Contact us
If you have questions or requests about this Privacy Policy, please contact us at:
- Website: https://switchstore.in
- Email: [email protected] (please replace with your preferred contact address)